Last Updated: 09 Nov 2026

You Fulfilled Ltd: Privacy Policy, Terms and Conditions

This page explains how I look after your personal information, and the terms for using my website and free resources. If you buy the workbook or the Clarity Intensive, the Workbook and Intensive Terms apply as well.

1. Who I am

You Fulfilled Ltd, trading as Pascale Lane, Relationship Clarity Coach (company number 14682054, registered address 25 Byron Ave, Sutton, SM1 3RA). I am the “data controller”, which means I am responsible for your personal information.  You can contact me at pascale@youfulfilled.co.uk.

2. What I collect

• When you sign up for something free: your name and email address.
• When you buy: your name, email address, billing details and what you bought. Card payments are handled by our payment provider, and I never see or store your full card number.
• When you book or speak with me: your phone number, your answers to the booking questions, and anything you share on calls or in messages and voice notes, and transcripts of our calls.
• When you use my website or emails: your IP address, device and browser details, the pages you visit, and whether you open or click my emails.

Sensitive information. What you tell me about your relationship, family, health or wellbeing can count as sensitive (“special category”) information. I only use it with your consent, to coach you, and I keep it confidential.

3. Why I use it

• Send the free resources you asked for: your consent.
• Email you about my work: your consent. You can unsubscribe at any time.
• Provide what you have bought: contract with you.
• Take payment and keep accounts and tax records: contract, and a legal duty.
• Run coaching calls and support: contract, and your explicit consent for sensitive information.
• Keep the website secure and improve it: my legitimate interests.

4. Who I share it with

I never sell your information. I share it only with companies that help me run my business, and only what they need: my website, course and email platform (Kajabi), payment providers, my booking tool (Calendly), the video platform I use for calls, WhatsApp (Meta) if you use it to message me, and website analytics (Google Analytics). I may also share it with my accountant or advisers, and where the law requires it.

5. Moving data outside the UK

Some of these companies are based outside the UK, for example in the United States. Where that happens, I use providers that protect your information with approved safeguards, such as the UK’s data transfer rules.

6. How long I keep it

• Email list: until you unsubscribe or ask me to remove you.
• Purchase and payment records: six years, for tax and accounting.
• Coaching notes, messages and booking answers: up to 12 months after we finish working together. 
• Website analytics: in line with the analytics provider’s settings.

7. Your rights

You can ask me to show you what I hold about you, correct it, delete it, limit how I use it, send it to you in a usable format, or stop using it. You can withdraw your consent at any time, and that doesn’t affect what I did before. Email pascale@youfulfilled.co.uk and I will reply within one month.

If you are unhappy with how I have handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113. I would appreciate the chance to put things right first.

8. Emails

Every marketing email has an unsubscribe link. If you buy from me, I may still email you about what you bought.

9. Keeping it safe

I use sensible security measures to protect your information. No online system is completely secure, so I can’t promise it can never be accessed by someone else.

10. Children

My work is for adults. I do not knowingly collect information from anyone under 18.

11. Changes

If I change this page, I will update the date at the top. Please check it from time to time.

12. Using my website and free resources

By using my website or downloading my free resources, you agree to these terms. The free resources are for your own personal use. Please don’t copy, share, sell or use them for business, and don’t remove my name or copyright notices. All my content, including the workbook, webinars, videos and downloads, belongs to You Fulfilled Ltd.

If you buy something from me, the Workbook and Intensive Terms apply to that purchase, including what is delivered, how booking works and the refund policy. If those terms and this page ever disagree about a purchase, those terms win.

13. Coaching, not therapy

My work is coaching and education. It is not therapy, counselling, medical, legal or financial advice, and it doesn’t replace any of these. I can’t promise any particular result. The decisions about your relationship and your life are always yours.

14. If you are not safe

If you are afraid of your partner or in danger, please call the National Domestic Abuse Helpline on 0808 2000 247 (free, 24 hours). In an emergency, call 999. If you are in distress, Samaritans are available on 116 123.

15. Confidentiality

Discovery calls are usually held on Zoom and may be transcribed automatically. I use the transcript only to prepare for and follow up on our work together, I keep it securely, and I delete it after 12 months. You can ask me not to transcribe your call, or to delete the transcript, at any time.

What you share with me stays confidential, except where I believe there is a serious risk to you or someone else, or where the law requires me to share it.

16. Cookies

Cookies are small files stored on your device when you visit a website. I use:

• Essential cookies, which the site needs to work.
• Analytics cookies (Google Analytics), which help me see how people use the site.
• Marketing cookies, which help show relevant content. I only use these if you accept them.

You can accept or refuse non-essential cookies through the cookie banner, and change your mind at any time through your browser settings. Blocking some cookies may stop parts of the site working. Providers such as Google set their own cookies, so please see their privacy policies for details.

17. Social media

My offers and sign-ups are in no way sponsored, endorsed, run by or connected with Facebook or Instagram. You are giving your information to You Fulfilled Ltd, not to Facebook or Instagram.

18. My liability

Nothing on this page limits anything that can’t legally be limited, including liability for death or personal injury caused by negligence, or for fraud, or your legal rights as a consumer. Otherwise, as far as the law allows, You Fulfilled Ltd is not responsible for indirect or consequential loss from using my free resources or website. For anything you have paid for, the Workbook and Intensive Terms say what applies.

19. Law

This page is governed by the law of England and Wales.

20. Contact and complaints

For any question about this page, your information or a complaint, email pascale@youfulfilled.co.uk and I will reply as soon as I can.

You Fulfilled Ltd, company number 14682054, 

25 Byron Ave, Sutton, SM1 3RA.